Voice memo in. Audit-ready note out.
SupportLog turns 30 seconds of voice into a fully compliant NDIS progress note — goal-linked, audit-ready, and signed off before you're back in the car.
Australian data residency · Built by the team behind ndisgoal.ai
Worker, after a shift
0:34 voice memo
“Just finished with Mark, did the bus route to the library — third time this month. Paid his own ticket without prompting, first time. Goal we've been working on. Mood good, no incidents.”
SupportLog, 8 seconds later
Structured note · 12 fields filled
Support workers spend more time writing about the shift than doing it.
The NDIS Quality and Safeguards Commission is tightening documentation standards in 2026. Non-compliant notes trigger funding clawbacks. Workers are burning out. The paperwork is the job.
2+ hours after every shift staring at a blank notes screen
Audit clawbacks because last quarter's notes "didn't show progress"
Forgetting half the shift by the time you sit down to write it up
Provider chases for missing goal-linkage on 30% of notes
Compliance pressure rising under July 2026 standards
Workers leaving the sector — "I came to support people, not write paperwork"
Talk for 30 seconds. Walk away.
Voice memo in
Hold the button after a shift, talk for 30-60 seconds about what happened. Drive home, walk to the next visit, do anything else with your hands.
Audit-ready note out
Structured progress note in seconds — participant goal linked, supports delivered, observations, risks, next steps. Ready to paste into your CMS.
Goal-linked automatically
SupportLog reads the participant's NDIS goals from your last notes and tags this shift to the right one. No more 'evidence of progress' gaps at audit.
Incidents flagged in real time
Mention a fall, medication error, or behaviour of concern and SupportLog flags it for incident reporting before you forget — with the 24-hour clock pre-started.
Compliance checks built in
Every note is checked for the things auditors look for: date, time, location, participant identifier, goal link, support type, observed outcome.
Longitudinal record
Across weeks, your notes become a structured record of participant progress — ready for plan reviews and re-funding submissions without retro-writing.
From rambling memo to audit-ready note.
Same shift. Same worker. Different outcome at audit time.
Voice memo (34 seconds)
“Yeah so I just finished with Mark, we did the bus route to the library like we'd planned, third time this month. He paid for his own ticket which is the first time without prompting — that's the goal we've been working on, independent travel. Mood was good, talked a lot about his sister's birthday next week. No incidents, no concerns. Dropped him home at four, mum was there.”
Casual. Conversational. Easy to record.
Structured note
- Participant
- Mark T. (NDIS #4-XXXXXXX)
- Date / Time
- 3 May 2026, 14:00–16:05
- Location
- Community — Glebe to Marrickville Library, public bus
- Goal linked
- Goal 2 — Travel independently on public transport
- Supports delivered
- 1:1 community access, 2hr 5min — coaching on bus payment, route navigation, social engagement
- Outcome / progress
- INDEPENDENT goal-aligned action: paid his own bus fare unprompted (first observed instance). Third repetition of route this month; consistent pattern of self-directed travel forming.
- Observations
- Mood positive, engaged. Talked about upcoming family event (sister's birthday) — appropriate social orientation.
- Risks / incidents
- Nil
- Next steps
- Repeat route next session. Trial new destination (medical centre) in 2 weeks. Notify family of progress.
- Handover
- Returned home 16:05. Mother present at handover.
Audit-grade. Goal-linked. Done.
The things auditors flag — and the ones a worker would forget under pressure.
Every voice memo is parsed for evidence the Quality and Safeguards Commission expects. Missing fields surface immediately, not in a clawback letter six months later.
- Goal progress and unprompted independent action
- Missed goals — shift didn't link to the participant's plan
- Incidents that need a 24-hour notification (under the Quality and Safeguards Commission rules)
- Behaviour of concern, restrictive practice, medication error
- Mood, engagement and isolation cues
- Missing audit fields (date, location, participant ID, observed outcome)
July 2026 is the line in the sand.
New Practice Standards. Tighter evidence requirements. Stricter audit posture. The 200,000-strong NDIS support workforce can't absorb another two hours per shift of paperwork — and providers can't absorb another round of clawbacks.
~200K
NDIS support workers in Australia
8% / yr
Sector growth under NDIS expansion
2+ hrs
Per worker per day on paperwork today
Cheaper than a non-compliant note.
Final pricing locks in at launch. Waitlist members get founding- member rates.
Individual
Per support worker
- Unlimited voice memos and notes
- All compliance + goal-linkage checks
- Export to PDF, plain text or your CMS
- Australian data residency
- Cancel anytime
Small provider
Up to 10 workers
- Everything in Individual, for your team
- Manager dashboard — see notes coming in across the team
- Team-wide compliance reporting
- Weekly digest of audit-risk gaps
- 1 admin user
Larger provider
11+ workers
- Custom worker pricing
- SSO, audit log, role-based access
- API + integrations (ShiftCare, Lumary, others)
- Dedicated onboarding
- Talk to us
Be first when SupportLog opens.
We're building this with a small group of support workers and providers ahead of public launch. Tell us where notes hurt most and we'll prioritise it.
What people ask first.
When does SupportLog launch?
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We're onboarding waitlist members in cohorts through 2026, ahead of the July Practice Standards. Joining the waitlist guarantees an early invitation and founding-member pricing.
Where does my data live?
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Australian data residency by default. Voice memos are transcribed and discarded — only the structured note is kept, encrypted, and visible to you and the people in your provider's admin tier.
Does it work with ShiftCare / Lumary / our existing CMS?
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Day-one export is plain text and PDF — paste into anything. Direct integrations with the major NDIS CMSes are on the roadmap, prioritised by what waitlist members ask for.
What if my provider already has a notes system?
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Workers can subscribe individually. Many already do — paid out of pocket because the time saved is worth $29/month even before audit risk.
How do I know it's actually compliant?
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Every note is checked against the NDIS Practice Standards evidence requirements. We surface gaps before you submit, not after the audit. We'll publish the rubric publicly at launch.
Get your evenings back.
Two hours of paperwork a day is two hours away from your family, your sleep, your next shift. SupportLog gives them back.
Join the waitlist