File the right report,
before the deadline runs out.
AI-powered complaint intake and incident reporting built for the 16,000+ NDIS registered providers in Australia. Staff describe what happened in plain English — GrievanceBot triages severity, pre-fills the Commission's required fields, and tracks the 24-hour and 5-day deadlines for you.
Mandatory reporting is the riskiest part of running an NDIS provider
Most SME providers have no dedicated compliance staff. A missed, late, or incorrectly filed incident report can trigger a Commission audit — or, in serious cases, deregistration.
16,000+ registered providers
Most are SMEs, most have no full-time compliance officer.
Strict statutory deadlines
24-hour notification for serious incidents. 5 business days for the full report.
Email + PDF is the status quo
Forms get lost, deadlines get missed, severity gets misjudged.
Commission audits are real
A single incorrectly filed report can put your registration at risk.
Try the intake chat — live demo
Walk through a real-world incident below. Watch the severity classification update and the Commission form pre-fill on the right.
GrievanceBot
Staff-facing intake · encrypted
NDIS Commission — Reportable Incident
Form pre-populated as the conversation continues
Provider registration number
4-XXXX-XXXXX
Reporter name & role
[Auto-filled from staff login]
Date & time of incident
Yesterday, ~14:30 (auto-detected from intake)
Incident category
Allegation of abuse — physical (resident-on-resident)
Participants involved
1 affected · 1 alleged (NDIS numbers auto-linked)
Severity classification
Major — 24-hour notification required
Immediate actions taken
GP review completed, separation maintained, BSP referral booked, family notified
Witnesses & supporting evidence
Support worker statement attached · CCTV reference logged
Risk to other participants
Mitigated — environmental review scheduled
Lodgement deadline
23 hours 12 minutes remaining
Every open incident, every deadline, on one screen
Auto-classified, sorted by urgency, escalated by email and SMS as deadlines approach.
| Incident | Category | Severity | Deadline | Status |
|---|---|---|---|---|
| INC-2412 | Allegation of abuse — physical | Major | 23h 12m | Awaiting sign-off |
| INC-2411 | Unauthorised restrictive practice | Critical | Lodged on time | Submitted to Commission |
| INC-2410 | Medication error — missed dose | Minor | 3 days remaining | Investigation open |
| INC-2409 | Serious injury — fall | Major | Lodged on time | Submitted to Commission |
| INC-2408 | Complaint — service quality | Minor | 4 days remaining | Triage in progress |
Simple monthly pricing — tiered by worker headcount
No per-incident fees. Unlimited intakes, unlimited reports. Cancel any time.
Starter
Up to 10 workers
$199/mo
per organisation, billed monthly
- Unlimited complaint & incident intakes
- AI severity classification
- Commission form pre-population
- Reportable / non-reportable triage
- Deadline tracking & email alerts
- 1 admin user
Provider
11–50 workers
$399/mo
per organisation, billed monthly
- Everything in Starter
- Multi-site reporting
- Up to 5 admin users
- Quarterly trend dashboard
- Restrictive practices register
- Commission portal hand-off (PDF + structured copy)
Enterprise
50+ workers
$799/mo
per organisation, billed monthly
- Everything in Provider
- Unlimited admin users
- Custom severity rubric
- API access & SSO
- Dedicated compliance reviewer (monthly)
- Audit-pack export to ndisgoal.ai evidence packs
Annual billing — save 15%. Add-on bundle with ndisgoal.ai registration readiness available for existing customers.
How we handle Commission portal changes
The NDIS Quality and Safeguards Commission updates its reporting portal periodically. GrievanceBot is built form-first — we pre-populate fields and produce a structured PDF plus a clean copy-paste draft. If the portal changes, we update the field map within 5 business days. Your historical incidents and audit trail are unaffected.
We deliberately do not auto-submit on your behalf. Sign-off by your nominated decision-maker is part of the legal reporting record.
Start your 14-day free trial.
Built for the 16,000+ NDIS registered providers who can't afford a full-time compliance officer. No credit card required.