Meet Jennie.
AI voice companion for NDIS participants.
Jennie calls your participants between visits to check in on their goals, monitor wellbeing, and generate the outcome evidence you need — automatically, consistently, and at scale.
What Jennie does
Six core capabilities that turn every phone call into structured, actionable participant data.
Scheduled voice check-ins
Jennie calls participants on a regular schedule for natural, conversational check-ins — no apps to download or forms to fill in.
Goal progress tracking
Every conversation generates structured data about how participants are progressing toward their NDIS goals.
Wellbeing monitoring
WHO-5 aligned wellbeing scoring built into every call, creating a consistent longitudinal record.
Risk detection
Jennie identifies early signs of isolation, mental health decline, safety concerns, and disengagement.
Outcome evidence generation
Timestamped, consistent evidence of participant outcomes — ready for plan reviews and audits.
Trend analysis
Track changes in wellbeing and goal progress over weeks and months to spot patterns early.
The intelligence behind the voice
Jennie is powered by proprietary emotional voice intelligence. She detects not just what participants say, but how they say it: tone, hesitation, energy, and emotional state in every conversation.
Beyond the words
Emotional intelligence analyses vocal tone, hesitation, pace, and emotional expression — 48 discrete emotional signals per call. Jennie hears what progress notes miss.
Trusted at scale
The same empathic voice platform monitors tens of thousands of aged care residents through careplans.io. Jennie brings that depth to NDIS participants.
Mapped to I-CAN v6
Emotional signals feed directly into wellbeing scoring across all 9 I-CAN v6 domains — daily living, health and wellbeing, social connection, and more.
Example call excerpt — emotional signals highlighted
“Hi Alex, how have you been getting on with your goal of getting out to the community this week?”
“Yeah, actually — I went to the shops twice on my own.”
😊 Confidence detected · goal_progress: daily_living“That's really great to hear. How did you feel when you were there?”
“A bit anxious at first… but I stayed the whole time. Felt proud after.”
🤍 Anxiety noted, resolved · wellbeing_trend: improvingAuto-generated summary: Alex completed 2 independent community outings. Initial anxiety resolved. Goal progress: ↑ daily_living, ↑ social_community_civic. No risk flags.
What Jennie detects
Wellbeing signals Jennie listens for in every conversation, flagged for provider review.
What Jennie does not do
Clear boundaries matter. Jennie is a monitoring and evidence tool — not a replacement for human care.
Not a therapist or counsellor
Jennie does not provide therapy, counselling, or clinical advice of any kind.
Not a substitute for human support
Jennie supplements human support workers — she never replaces them.
Not a diagnostic tool
Jennie does not diagnose conditions. She identifies signals for human review.
Never makes decisions about care
All care decisions remain with participants, their families, and their support team.
Accessible by design
Jennie is built for participants with diverse communication needs, cognitive abilities, and support arrangements.
Adaptive pace
Jennie slows down, repeats herself, and adjusts her pace based on how the participant is responding.
Simple, clear language
Plain language throughout — no jargon, no complex sentences. Designed to be understood by everyone.
Patient listener
Jennie waits as long as needed for responses. No time pressure, no rushing.
Works with carers and family
Family members or carers can join the call or take it on behalf of the participant when needed.
Safety first
Every safeguard is designed to keep participants safe and providers in control.
Trailing Stop safety monitor
An independent AI monitors every call in real time, watching for risk signals that Jennie might not catch. If something serious is detected, humans are alerted immediately.
Human-in-the-loop
Every insight Jennie generates is reviewed by a provider before any action is taken. No automated decisions about participant care.
Consent-based
Participants opt in to Jennie. They can pause or stop at any time, no questions asked. Their data remains under their control.
Start a pilot with Jennie
Free 3-month pilot for up to 30 participants. No setup fees, no lock-in contracts.